Privacy policy

Golden Key Real Estate · Licence No. 440

This privacy policy explains what personal information Golden Key Real Estate collects through its website, how we use it, who we share it with and the choices you have. It applies to our website in English at goldenkey.qa and in Arabic at goldenkey.qa/ar, and to the enquiries you send us from the website by form, WhatsApp, phone or email.

This policy was last updated on 7 November 2026.

Who is responsible for your information

Golden Key Real Estate (جولدن كي للعقارات) is a real-estate brokerage licensed in the State of Qatar. We decide how and why the personal information described in this policy is used, so we are responsible for it (the "controller" under Qatar's personal data law).

All our contact details are at the end of this policy.

The information we collect

You do not need an account to use our website, and there are no logins or payments on it. You can look at every page without telling us who you are. We collect personal information in the following ways.

Enquiry forms. The forms on our home page, contact page, listing pages and project pages ask for:

With your form, the website also sends us the address of the page you sent it from, the reference of the listing or the name of the project you asked about, which form you used, and the campaign details described under "Cookies and similar technologies" below. Your enquiry is then recorded in our customer relationship management system (CRM), where our team handles it. If you have contacted us before with the same mobile number or email address, we may add the new enquiry to your existing record.

WhatsApp, phone and email. The WhatsApp, call and email buttons on our website open WhatsApp, your phone or your email app. We then receive what you send us in the usual way: your phone number, the name and profile details WhatsApp shows us, your messages, or your email address and email. A WhatsApp message started from a listing or a project may already contain the listing's reference or the project's name. Our team may record your enquiry in our CRM so that it can be followed up.

When we work with you. If you go on to view, rent, buy, sell or let a property through us, we will ask for the information the service needs, such as your requirements and budget and, for a contract, copies of identity documents. We will tell you what is needed at the time. That information is also covered by this policy.

Technical information. Like any website, our server receives your device's IP address and basic details about your browser when you open a page. We use the IP address briefly to protect the website from abuse, for example to limit how many forms can be sent from one connection. Our own counters of how often each listing is shown, opened and enquired about record totals only, with no IP address or other detail about you.

Analytics and advertising information. Google tools on our website collect information about your visit, such as the pages and listings you look at, the searches you make, which contact buttons you press and whether you sent a form, together with information about your device, your browser and your approximate location. This is explained under "Cookies and similar technologies" below.

Please do not put sensitive information we do not need in your message, such as health details, religious beliefs, identity card or passport numbers, or bank details.

How we use your information

We use your information to:

We send you marketing messages, such as properties you did not ask about, offers or news, only if you have agreed to receive them. Each such message will say that it comes from Golden Key Real Estate and how to stop receiving them, and you can tell us to stop at any time.

We do not sell or rent your personal information to anyone.

Our legal basis under Qatari law

We handle personal information in line with Law No. 13 of 2016 on the Protection of Personal Data Privacy and the other laws of the State of Qatar. We rely on:

Who we share your information with

We share personal information only as far as the purposes above need it:

Cookies and similar technologies

Cookies are small files that a website or service saves in your browser. Our website's own code does not set cookies, but the Google tools we use do, and our website saves a few items in your browser's storage. Our website does not show a cookie banner: the Google tools run when you open a page. You can control them as explained under "How to control cookies and advertising" below.

Google Tag Manager, Google Analytics and Google Ads. Every page of our website loads Google Tag Manager, which runs Google Analytics 4 and Google Ads conversion tracking. They use cookies and similar technologies to:

Google learns that a contact button was pressed, but not what you then say in a WhatsApp message, a call or an email. Some of these cookies can last up to two years unless you delete them. The information goes to Google, which uses it to provide these services to us and also for its own purposes, as it explains at https://policies.google.com/technologies/partner-sites.

Campaign details sent with your enquiry. When you arrive from an advertisement or a tagged link, our website keeps in your browser, for 90 days, the details of that visit: Google's click identifier, the campaign tags in the link, the page you landed on and the website you came from. If you send an enquiry form during those 90 days, these details are sent with it and kept with your enquiry, so that we know which advertising works. We may later tell Google Ads which advertisement clicks led to enquiries or deals, using the click identifier only, not your name, mobile number or email address.

Advertising lists and enhanced conversions. We may give Google Ads a scrambled (hashed) copy of the mobile numbers and email addresses of people who have enquired with us, so that Google can show our advertisements to them, or leave them out, when they use Google's services. Google uses such lists under its Customer Match rules. When you send an enquiry form, Google's tag may also take the email address and mobile number you typed, scramble (hash) them and send the scrambled version to Google, so that Google can match your enquiry to an advertisement click (enhanced conversions).

Items saved in your browser. Our website saves these items in your own browser only. They are not sent to us, apart from the campaign details above when you send an enquiry:

How to control cookies and advertising

You can:

Other websites and services

Our website links to services run by other companies, including WhatsApp, Instagram, Facebook, LinkedIn, YouTube, TikTok and Google Maps. When you use them, for example to message us on WhatsApp, their own privacy policies apply, and we do not control what they collect.

Some content on our pages comes from other providers: the maps use map images from OpenStreetMap, and some photos may be loaded directly from the service where they are stored, such as a property portal or the Unsplash photo library. These providers receive your IP address when your browser fetches that content.

Information stored outside Qatar

Some of our service providers keep information on servers outside Qatar. Google and WhatsApp, for example, process data in several countries, including the United States. Our website and CRM run on a rented server in Germany. We choose providers that protect information with appropriate security measures, and we transfer information only as the laws of the State of Qatar allow.

How long we keep your information

We keep personal information only as long as we need it for the purposes in this policy:

When information is deleted from our systems, copies may stay in our backups for up to about two months until they are replaced.

How we protect your information

We use technical and organisational measures suited to the information we hold, including:

No system can be completely secure. If a breach of your personal information could cause you serious harm, we will tell you and the competent authority, as the law requires.

Your rights

Under Law No. 13 of 2016 you have the right to:

To use any of these rights, email info@goldenkey.qa with "Privacy request" in the subject, write to us, or speak to us at our office. So that we do not give your information to someone else, we may ask you to confirm who you are, for example by writing from the mobile number or email address you used with us. We may charge a fee for a copy of your information, no higher than the cost of providing it, as the law allows.

Withdrawing your consent does not affect what we did before, and we may have to keep some records when the law requires it. To stop marketing messages, tell your consultant or use the instructions in the message.

If you are not satisfied with our answer, you can complain to the National Cyber Security Agency, which oversees the protection of personal data in Qatar.

Children

Our website is for adults who want to rent, buy, sell or let property, and it is not aimed at children. We do not knowingly collect personal information from anyone under 18. If you think a child has sent us their details, please contact us and we will delete them.

Changes to this policy

We may update this policy when our website, our services or the law change. We will publish the new version on this page with the date it was updated, and we will make important changes clear on the website.

Law and courts

This policy is governed by the laws of the State of Qatar. The courts of Doha have jurisdiction over any dispute about it.

Contact us

For any question about this policy or your personal information, contact Golden Key Real Estate:

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